Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

What if I buy a plan and then want to upgrade?

I deleted my application, can I get it back or reapply to the same process?

What happens when I cancel the automatic renewal of a subscription?

What happens if my card payment is rejected when my subscription is renewed?

If I apply for a job, can I send messages to the company?

When do benefits become effective after switching to a larger plan?

What kind of jobs can I find on Get On Board?

Can I report a company that does not comply with what is offered in their ad?

What kind of jobs can I post on Get on Board?

What does it mean to refresh the date of my jobs?

Where can I access my invoices or proof of purchase?

Are there special plans on Get On Board for non-profits?

If a company sends me an invitation to apply for a process, can they see my profile information?

Can I change my preferences to receive or stop receiving some jobs in the mail?

Can I interrupt a subscription before the end of the period?

Why should I choose a subscription plan?

Will I be notified if I have not been selected in a process?

How can you facilitate communication with professionals through Get on Board?

What is the difference between user roles in a company account?

How many times can I update the date of an ad if I acquire Boost?

Can I reopen a closed process?

What are the requirements for publishing on Get On Board?

How long does it take to inform me if I was selected in a process I applied for?

How can I improve my careers page?

How many users can I have in my company account?

Why can't I automatically switch to a lower plan?

Is it necessary to create a company account for each country?

What happens if I don't check my job ad after I post it?

What are the benefits of subscription plans?

What is Talent Database?

What happens if I pay a Boost or unlock and the ad is not successful?

Can I modify the tags of a publication?

What is the difference between closing and unpublishing a process?

What is Boost?

What is the difference between duplicate and re-opening a process?

Do you have to pay to browse jobs on Get On Board?

What are the advantages of using the Get on Board careers page?

Can I have access to the information of the candidates for free?

Can I delete my company account?

If I'm a recruiting or outsourcing company, should I identify my client's company?