Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

How are a company's response times calculated?

What happens when I withdraw my application for a job?

How to set up email notifications for your jobs

Why can't I reopen my job ad?

Why can't I refresh the date of my job?

How can I change my profile picture?

Why can't I activate Boost in my job?

How long does it take for applicants to apply when I post my job?

Why does my job have few applicants?

How can I fix my job link preview on LinkedIn?

How do I add my company data to the invoice?

Which discard reasons can I select in my selection process?

What can I do if I did not complete my billing information when I paid my subscription?

My account was disabled, what should I do?

Seniorities policy

Why is a VAT (IVA) tax charged on my Get on Board purchase?

Why can't I offer a wider salary range?

Can I use my subscription to unlock an existing job?

How can I get an invoice after subscribing to a plan?

What are team groups and how to use them?

Job moderation policy

How can I re-launch a selection process?

How can I create message templates to use in my selection processes?

How do I know if the company is checking the applications for their job?

How can I integrate Get on Board with my external ATS?

How can I apply for a job in a fast way?

What is the difference between gross and net salary?

How can I embed my career site into my website?

How do I see the status of the invitations I sent through Talent Database?

How can the person I invited to apply for my job contact me?

What if there are other accounts with the same name of my company?

How can I change the name and information of my company?

How can I ensure that the right candidates apply for my job?

How to create a good job posting?

Who can see the private notes?

How can I notify applicants when they have been discarded from the screening process?

What can I do with Get on Board's API?

Can I pay an annual subscription in installments?

If I use another ATS, can I integrate the Get on Board's info there?

What happens if I relaunch a process?