Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

How can I reply to applicants' messages from my email?

How do I know when and by whom each job was posted?

Should the salary expectation when applying for a job be net or gross?

Why do I have to specify the gross salary in my job?

How to create and apply assessment scorecards in a recruitment process

What are the suggestions that appear on my process (kanban) board?

Which remote modality can I select for my job?

How to improve your jobs' positioning

How to use the process board (Kanban) effectively?

What kind of reports can I find in Get on Board?

How do I know if I should check the 'I am recruiting on behalf of another company' option when creating my job?

How to create and add screening questions to your job

What do I do if I get an error in the platform?

How can I pin messages from applicants?

How does Quick Apply work?

What is 'quick apply' and how can I activate it?

What security conditions must my new password meet?

How can I download or export my job information to Excel (CSV)?

What is 'Coach' and how does it work?

How can I test Get on Board's API before purchasing a plan?

How can I post a confidential job?

How can I change the company name in my Get on Board account URL?

How to share an application with a public link

How to speed up your recruitment process

How does the import via email work?

What if the manual import pdf autofill has errors?

How long does it take for applicants imported via email to appear in my funnel?

How can I import applicants to my process?

How can I access my account if I have changed my email address in the social network I use to log in?

How do I add tags to my professional profile?

How can I recover a process that I deleted by mistake?

How can I delete or remove a member from my company account?

How can I change or modify the category of my job?

What happens once my subscription plan has expired?

How can I filter applicants in my job?

How to embed videos in your job ad descriptions

What happens if I edit an ad, does it go back to moderation?

How can I define the seniority of the professional I wish to hire?

What is two-factor authentication (2FA) and why should I enable it?

How do I enable two-factor authentication (2FA) on my account?