Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

If I use another ATS, can I integrate the Get on Board's info there?

Get on Board has integrations with some external ATS providers, such as Lever. This external integration is available for subscription plans only.
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Can I pay an annual subscription in installments?

Payment for annual subscriptions can be done in a single annual payment or with quarterly payments. 
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What happens if I relaunch a process?

Re-launching a process means publishing a new version of the same job, with a clean selection process (without the information of the professionals who originally applied).&nbsp...
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Do you have monthly subscription plans?

No. At this moment we do not have monthly subscriptions, only quarterly and annual subscription plans with special pricing. Why don't we have monthly plans? Because having a monthly plan does no...
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What are criteria weights in scorecards?

When creating the scorecard, you can assign a weight to each item or evaluation criterion. This weighting will be defined according to your hiring needs and relevance of requirements.  
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How do I change the account I use to login on Get on Board?

If you used a social network when creating your Get on Board account and want to change to other social network to log in, please follow these steps...
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Problem with application: LinkedIn URL validation

If, when submitting your application, you have a problem validating the LinkedIn URL you entered, we recommend that you check the following: 
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Problem with my application: "Enter a valid value"

If you are trying to apply for a job and the system does not allow you to do so, you should first check that all fields meet the maximum and minimum character lengths and that there are ...
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How can I apply for a job in a foreign country?

If you want to apply for a non-remote job in another country, you must check the box "I have legal permission to work in the country" when you send your application. 
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How do I assign scorecards to a job ad?

To assign a scorecard to a previously created job, you can assign it by editing the job and going to step 3 ("Scorecards") or from the 'actions' menu in your dashboard.
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How are scorecards made?

Scorecards are evaluation tools that you create and adapt according to your recruitment needs. To create scorecards on Get on Board, you must log in to your company account and ...
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What are scorecards?

Scorecards are assessment tools that allow you to evaluate applicants consistently, creating sets of criteria that will be scored using stars. Each scorecard can then be used in...
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Why should I choose a subscription plan?

Subscription plans on Get on Board are specially made for companies expanding their dev teams and that have ongoing recruiting needs.
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What kind of jobs can I post on Get on Board?

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Design, Data Science, etc.
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Can applicants see the information I enter in the Notes?

No. The notes you create about an applicant on the Notes tab are completely private and have been designed to allow the recruiting team to share information from interviews, evaluations and othe...
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How are the salary ranges required to post a job calculated?

On Get on Board, all published jobs (except those in part-time and freelance modes) must specify salary. 
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Why is it so important to contact the professionals directly on Get on Board?

We strongly recommend that you contact the professionals and follow up on the recruitment process directly from Get on Board. When you post your job, you automatically access sm...
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Are there special plans on Get On Board for non-profits?

Non-profit organizations, anywhere in the world, can post technology jobs on Get on Board and find great Latin American technology talent for free, forever.&nbs...
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What kind of jobs can I find on Get On Board?

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Data Science, Design, Innovat...
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Will I be notified if I have not been selected in a process?

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 
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Can I delete my profile as a professional?

If you created a profile on Get On Board and want to delete it, you can do so under "edit your account" by selecting the option "delete your account completely".
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If I apply for a job, can I send messages to the company?

When you apply to a job through Get on Board you can send messages to the company. 
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If I deleted my application, can I get it back or reapply to the same process?

Yes, if you deleted an application you can get it back. At the moment there is no automatic way to retrieve a deleted application, so you will have to send us an email or write to our chat to ma...
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When do benefits become effective after switching to a larger plan?

Immediately, that's why you pay a pro-rata, so you can enjoy your new plan straight away. In the next billing cycle, you will be charged the full value of your plan.
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What happens when I cancel the automatic renewal of a subscription?

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you wil...
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Can I interrupt a subscription before the end of the period?

No. You can cancel the automatic renewal and continue to use the account until the end of the cycle unless there is an extremely important reason to cut off the service immediat...
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What happens if my card payment is rejected when my subscription is renewed?

Stripe, our payment platform will keep trying a couple of times. If the transaction still cannot be completed, you will receive an email asking you to update your payment method...
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Can I change my preferences to receive or stop receiving some jobs in the mail?

On Get on Board, we send you emails with job offers that relate to the preferences you specify when looking for a job. You can change these preferences as often as you like.
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Can I report a company that does not comply with what is offered in their ad?

If you believe that a company does not comply with what is offered in their ad, you can use the report button, which is located at the bottom of every ad on Get on Board. 
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When I create a selection process, how much detail should I include in the job description?

The job description in a selection process is very important and the more details you include, the better it will be for the performance of your ad.
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Where can I access my invoices or proof of purchase?

When you make a payment on Get On Board you receive an invoice in your email. In addition, you can access all your invoices or bills whenever you need them, from the menu on your careers page.
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What if I buy a plan and then want to upgrade?

If you choose a subscription plan and your company's recruitment needs increase, you can upgrade to your plan. 
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If a company sends me an invitation to apply for a process, can they see my profile information?

On Get on Board, companies with a subscription plan have access to our Talent Database and can invite professionals to apply to their processes. 
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What does it mean to refresh the date of my jobs?

Refreshing the date of a selection process means that the publication date of your ad is updated to the day you refresh it. 
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Are jobs posted automatically, or do they go through a review process?

On Get on Board, every published job goes through a revision process by our editorial team, according to our moderation policy. 
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Can I send messages to all applicants at once?

Indeed, you can send bulk emails to all the applicants of a particular phase of your selection process. In the heading of each phase, you will see a menu with an option called "Send bulk message...
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How many users can I have in my company account?

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among se...
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Can I delete my company account?

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an ...
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How can I improve my careers page?

On Get on Board, every company has a "Work with us" page, instantly, free, and easily customizable. This page contains your company profile (logo, description, website, and othe...
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What are the advantages of using the Get on Board careers page?

If you have a business account with Get on Board, then you have a "Work with us" page ready and absolutely free. 
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