Help & Support - Companies

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an account administrator, from the same email that was used when the company was registered on Get on Board. 

When you post a job on Get on Board and have not yet purchased a publication or a subscription plan, your job will receive applicants, but it will remain 'locked', i.e. you will not be able to access all their contact information.  To access the applicants' information, you must buy an unlock or purchase a subscription plan. 

If you have a business account with Get on Board, then you have a "Work with us" page ready and absolutely free. 

Boost maximizes the visibility and scope of your job posting on Get on Board, especially when you urgently need to recruit or for highly competitive or hard-to-find positions.

Get on Board subscription plans offer complete ATS software, considerable savings ($) compared to individual publications, ever-active jobs, automatic unlocks, the ability to publish confidential jobs, integration with other ATSs, and more. 

If your company has a presence in more than one country, you do not need to create an account for each one. 

By subscribing to a plan you have access to a number of benefits that are not available in more basic plans. If you decide to change to a cheaper plan, there is no refund and the change of plan is immediate. You will be able to renew to a lower plan at the end of your current plan period. 

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among several people. 

On Get on Board, every company has a "Work with us" page, instantly, free, and easily customizable. This page contains your company profile (logo, description, website, and other information), and all the active jobs you have on Get on Board.
Only the administrators of a company account can modify this information. If you have administrator permissions, go to the menu with your username (on the desktop it is in the upper right corner), and select "Edit your company name profile".

When you close a process in Get on Board you can reopen it keeping all the information only if the job is less than 4 months old.

Once you create your ad, the URL cannot be modified. You can edit the title and content of the ad, but the link will remain the same as the original one. 

By activating Boost, you will refresh the publication date of your ad as many times so that it is published with the date on which you activated Boost. 

If you posted your job on Get on Board and forgot to check it, after 15 days you will receive a notification that your ad will be unpublished.

If Boost did not meet your expectations, you can write to us at info@getonbrd.com. Our team will review the ad to see the possible causes and help you improve it, if necessary. 

When you create a job on Get On Board, our algorithm identifies the keywords of your ad and generates tags to facilitate its search with professionals. Also, tags help us determine the minimum salary range required for the job you are posting. 

Duplicating a process means cloning the job and publishing a new clean selection process. When you re-open a process, you keep the data of your original job.

In the heading of each phase, you will see a menu with an option called "Send bulk messages to candidates". 

On Get on Board, all full-time jobs posted must specify a salary, which can be hidden from public view if you have a subscription plan.

Get on Board specializes in IT-related jobs, so to post jobs on Get on Board it is ideal (but not restricted) that your company belongs to one of these industries. 

On Get on Board, users can have different roles, and there is no limit to the number of users. Learn more about each role's permissions here.

The ways available to pay depend on the type of purchase you want to make on Get on Board, and it can be by credit card or wire transfer (only for USA, Chile, and Peru).

When you post a job on Get on Board, it is very important that you manage the process within the platform and communicate with applicants throughout the selection process. 

ATS (Applicant Tracking System) is a type of web-based software that is used to track your recruitment and selection processes in an orderly manner.